Refund policy
Returns and exchange
If you aren't 100% satisfied with your purchase please fill out contact information on contact us page within 30 days to set up an exchange or refund.
Or Email us at: info@yobybo.com
Important:
- To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
- Initial shipping charges cannot be refunded.
- When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
- Yobybo reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
- Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
- Contact us if you have any questions regarding your return at info@yobybo.com
- When a return or exchange occurs, the refund or exchange will be completed within 2 working days after receiving the returned product
How do I ship my order back to you?
Due to the special period of COVID-19, returns are not currently accepted. Please contact us at info@yobybo.com within 30 days for further communication. We will respond quickly to your return request.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.